Posts tagged as:

customer service

Social Media Time Management

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The last question in our series of Top Social Media Marketing Questions for 2011 is “How do I best use my time to maximize my social media activities?” The answer to this question is along the lines of the answer to some of the other questions in this series. What’s really important in using social [...]

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What Black Friday can teach us about social media

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I’ve recently been reading a lot about saving money over the holiday season for a client. There are countless survival guides to Black Friday shopping. I personally have only participated in Black Friday one time. I got a few things I wanted at prices way below retail, but it was a beast to tackle. Over [...]

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The benefits of using an agency for social media

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A recent Adweek article argued the point that companies should keep their social media efforts in-house. Here are ways that your company can benefit more greatly from partnering with an agency.

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Social Media for Customer Service

Lessons on social media for customer service from the Social Fresh panelists from AT&T, Doubletree, Bank of America, Sprint & Rubbermaid.

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Can I fix airport hell with social media?

A snowstorm made for a hectic airport experience. Read my brainstorm of ways I think social media can improve airports and their customers’ experience. Add your ideas!

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